Shipping Policy: 1. The store is open 24 hours a day, 7 days a week, allowing the Customer to place an order at any time, except for maintenance breaks. The customer can also place an order in person at the headquarters during opening hours.
2. The customer places an order as follows:• selection of goods made by adding them to the cart
• choice of delivery and payment method
• providing data for the registration or login form, delivery form
• order confirmation via the "order with payment obligation" button
• sending order confirmation to the Customer's e-mail address
• an order placed electronically will be confirmed no later than within two business days (excluding holidays) of receipt of the order. Confirmation will be sent by e-mail or telephone
3. The customer undertakes to provide true data.
4. The order confirmation sent to the Customer includes:
• Store details, including detailed correspondence address, e-mail address and telephone number
• product description (e.g. quantity, color, dimensions)
• unit and total price of all products
• order price = total price of products + costs of contract execution, including payment and delivery
• payment method
• information about the right to withdraw from the contract without giving a reason within 14 days
• information about the right to warranty
• a sample withdrawal form is sent in an attachment or link within 14 days
Payment method
1. The customer has the option of paying for the goods for the placed order in the following forms:
• by transfer to the bank account indicated by the Store
• online transfer payment system Przelewy24, PayPal
• settlements of credit card and e-transfer transactions are carried out via Przelewy24
• by paying upon receipt of the shipment, after selecting this option in the product delivery method section, when finalizing the order
2. Payment costs are specified on the order page/e-mail confirming the order and are included in the final price of the order. For using a specific form of payment, the seller may not demand from the consumer a fee that exceeds the costs incurred by the seller in this respect.
Delivery
1. The customer selects the type of delivery
• economy postal parcel - longer delivery time
• priority mail parcel - shorter delivery time
2. Delivery time is 7-90 days depending on the selected delivery method.
3. Deliveries take place on business days, from Monday to Friday. Deliveries are not made on weekends and holidays.
4. The Seller is responsible for the risk of accidental loss or damage to the goods until the Consumer receives them.
5. When receiving the shipment, the buyer has the opportunity to check the goods and, in the event of any damage, write down a report in the presence of the supplier. Writing a protocol is not a condition for submitting a complaint or exercising the right to withdraw from the contract.
6. Goods are delivered within Poland and to selected countries of the world (if the shipping option to a given region of the world is unavailable, please contact the store directly).
7. For orders whose total weight exceeds 30 kg, please contact the store directly to discuss the possibility of delivery of the goods.
Prices and shipping costs
1. All offers available in the online store constitute only an invitation to the Customer to submit an appropriate purchase offer.
2. Prices given for products on the Store's website are given in PLN/EUR/USD and include taxes and fees. The price of the product before the "add to cart" button does not include shipping costs and other additional fees. Shipping and payment costs are added to the total of the ordered products. Before placing an order, the customer is informed about additional costs, e.g. related to packaging.
3. The final price of the order, binding for the Store and the Customer, is the product price given on the Store's website before the Customer places the order, together with all costs related to the implementation of the contract.
4. Information on the total value of the order (including shipping and payment costs) is made available before selecting the "I am ordering - transaction with payment obligation" option and is confirmed in an immediately e-mail sent to the address provided by the Customer.
Returns
Return
The customer may withdraw from the contract without giving a reason by submitting an appropriate declaration in any form within 14 days from the date of delivery of the product, or by simply returning the product without issuing a written declaration. To meet the above deadline, it is enough to send the declaration/product before its expiry to the following address:
Graf_ika Publishing Services Iwona Knechta
office: ul. Mokotowska 60/50, 00-534 Warszawa
e-mail: sklep@graf-ika.pl
The customer expresses the will to exercise the right to withdraw from the contract also by returning the goods.
The direct costs of returning the goods in connection with exercising the right are borne by the Buyer, unless the Store agreed to bear them or did not inform the consumer about his right to withdraw from the contract.
The costs of sending the goods are reimbursed by the Store, but if the Customer has chosen a method of delivery other than the cheapest, usual method of delivery offered by the seller, the seller is not obliged to refund the additional costs incurred by the customer.
If the Customer withdraws from the contract, the Store will refund the product price within 14 days from the date of receipt of the Customer's declaration. The refund will be made to the bank account indicated by the Customer.
The customer is obliged to return the goods undamaged and without traces of use no later than 14 days from the date on which he withdrew from the contract, unless the entrepreneur offered to collect the item himself. To meet the deadline, it is enough to return the goods before its expiry.
